The delivery guide
How in-game delivery works
SmartJoy sells digital Roblox game items with in-game delivery. Review the product listing for the game, variant, quantity and delivery requirements.
From choosing to receiving
Check the game and item
Confirm the game, what is included and any requirements stated in the listing. If something is unclear, ask through the site chat before ordering.
Read the delivery details
Review the delivery method and the in-game details needed for your item. Requirements differ between games and items.
Follow the order instructions
After purchase, use the site chat with your Roblox username and order ID to arrange in-game delivery. Follow the instructions for your game and item. We never ask for your password.
Check what you receive
Check the item inside the relevant game. If you have a question about your order, use the site chat and include your order reference, game and item.
Keep account access private
We never ask for your password or security codes. Share your Roblox username and order ID in the site chat when arranging delivery or asking about an order.
A few useful answers
Will I receive a physical parcel?
No. SmartJoy's game items are digital items for the relevant game. They are not physical products.
Where do I find the requirements for an item?
Check the individual item listing and the instructions provided for your order. If the delivery method or requirements are unclear, use the site chat to ask before ordering.
Where can I ask about an existing order?
Use the site chat with your Roblox username and order ID. Include the game, item and a short description of your question. We never ask for your password or security codes.
